IT Support

Regardless of the size of your business, there will come a time when a problem arises that goes beyond your in-house technical capabilities or your IT staff are not able to focus their attention on developments that will benefit your business because of time spent keeping your existing systems operational.

Tecnica guarantees response and assistance, when you need it.

Whether you’re a small business or a large organisation, you will have strict budgets to adhere to. It only makes sense to invest in a bespoke annual IT support agreement with Tecnica, and enjoy the flexibility of being able to pay quarterly in advance or in a lump sum.

Benefits to your business

Inviting Tecnica to support your IT infrastructure means you will have:

• Direct access to professional IT specialists
• We'll escalate any faults we are unable to rectify with the manufacturer on your behalf
• Tecnica support agreements are tailored to your business needs, don't pay for something you don’t want.
• Ability to refocus your internal IT staff on business critical projects.

Why choose Tecnica?

We can provide you with comprehensive Service Level Agreements to ensure your systems are available, secure and performing at optimum levels.

Our support agreements are built together with you so you get exactly what your business needs.

Services available for you to choose through Tecnica support agreements include: On-call support, telephone support, remote support, on-site days, 24/7 support and 2, 4 or 8 hour response agreements.

In addition, if you choose remote support, you also have the option of adding:

Monitoring and reporting, patching, anti-virus protection, back-up verification and event log analysis.

Contact us so we can identify together what level of support you need from Tecnica.

As a welcome offer when you subscribe to your first annual IT support contract with Tecnica, we will conduct a free server health check