Tecnica are a Scottish Business IT Support company specialising in all aspects of IT Support using highly qualified IT professionals to give you flexible, fast, reliable support to ensure your business keeps moving.

In today’s fast paced hi-tech world Businesses rely heavily on their IT network to remain competitive and to function productively with even the smallest problems having an adverse economical effect. Because IT has become the life blood of Businesses flexible and professional IT support has become a core requirement.

Our customers see us as an extension of their business, a trusted partner with a level of knowledge, expertise and flexibility that more often than not surpasses their expectations. With customers in the private and public sector Tecnica are committed to providing a first class service, just like having your own IT department. We also support a variety of schools and colleges in the Education Sector where we provide a regular onsite presence and remote support working along side their existing in-house IT Staff.

To provide the right technology and support for your business, with the personal touch, both today and in the future, choose Tecnica to be part of your team.

Benefits

Inviting Tecnica to support your IT infrastructure means you will have:

• Direct access to professional IT specialists
• We'll escalate any faults we are unable to rectify with the manufacturer on your behalf
• Tecnica support agreements are tailored to your business needs; don't pay for something you don’t want.
• Ability to refocus your internal IT staff on business critical projects.
• We can provide you with comprehensive Service Level Agreements to ensure your systems are available, secure and performing at optimum levels.
• Our support agreements are built together with you so you get exactly what your business needs.

Services available for you to choose through Tecnica support agreements include: On-call support, telephone support, remote support, on-site days, 24/7 support and 2, 4 or 8 hour response agreements.

In addition, if you choose remote support, you also have the option of adding: Monitoring and reporting, patching, anti-virus protection, back-up verification and event log analysis.